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Frequently asked questions

Science-based tests, strictly conducted with natural ingredients, allow us to reduce complex mixes into simple formulas.
Cash on Delivery (COD, shortened) is a transaction method where goods are being paid for upon delivery. This is why it's also called Collect on Delivery.
Each product page features details about the items, as well as a contact form where you can put in your first and last name, and your phone number. An agent from our call center will get in touch with you as soon as you submit an order.
Currently we ship in Serbia, Bosnia & Herzegovina, and Montenegro. Due to COVID-19 our operations have been put on hold in some countries. But we're working hard towards opening those areas too.
Shipping is fast and usually takes less than 7 days to reach the designated destination.
Yes! As a matter of fact, we have many channels where we promote our specials (social media, email newsletter, push notifications, SMS). Simply subscribe to any or some of them, and we'll make sure to keep you posted.
Technically, yes. But once the parcel leaves our warehouse, you'll have to return the order on the spot.

Still have questions? Leave a comment below.